• ES Español (Latinoamérica)
• EN English

5.7. Delivery (DV)

This performance domain covers the activities and functions associated with delivering project outcomes that produce intended value. Delivery is about more than completing scope - it is about ensuring that what is delivered actually realizes the expected benefits.

Knowledge Area (KA)	Core Tier1	Core Tier2
5.7.1 Value Definition and Delivery	Elective
5.7.2 Requirements and Scope Delivery	Elective
5.7.3 Quality Assurance and Delivery	Elective
5.7.4 Incremental and Iterative Delivery	Elective
5.7.5 Transition and Handover	Elective
5.7.6 Benefits Realization Management	Elective
5.7.7 Customer and User Satisfaction	Elective

5.7.1. DV/Value Definition and Delivery ↑ Back to top

Defining value clearly at the start and continuously ensuring that project outputs are aligned with delivering that value. Value may be financial, social, or experiential.
Topics:
Core

• Defining project value: financial return, social impact, customer satisfaction, and strategic advancement
• Continuously aligning deliverables with defined value throughout the project
• Prioritizing features and deliverables by value contribution
• Validating delivered value with stakeholders and customers throughout the project

Learning Outcomes:
Core:

1. Define project value in terms meaningful to key stakeholders and align deliverables accordingly [Usage]
2. Prioritize project deliverables based on their relative value contribution [Assessment]
3. Evaluate whether delivered project outputs have achieved the defined value and propose corrective actions if gaps exist [Assessment]

5.7.2. DV/Requirements and Scope Delivery ↑ Back to top

Ensuring project deliverables meet defined requirements and scope, and that scope is managed to protect value delivery.
Topics:
Core

• Verifying that deliverables meet defined requirements and acceptance criteria
• Controlling scope to prevent scope creep and protect value delivery
• Making trade-off decisions between scope and value when constraints emerge
• Formal scope validation with stakeholders: reviews, sign-offs, and acceptance documentation

Learning Outcomes:
Core:

1. Verify project deliverables against requirements and acceptance criteria [Usage]
2. Make principled scope trade-off decisions to protect project value delivery [Assessment]
3. Design a scope validation process that ensures stakeholder acceptance at each delivery milestone [Assessment]

5.7.3. DV/Quality Assurance and Delivery ↑ Back to top

Ensuring deliverables meet quality standards through ongoing quality assurance and control activities embedded in the delivery process.
Topics:
Core

• Embedding quality into the delivery process: definition of done, acceptance criteria, and continuous testing
• Defect prevention strategies: root cause analysis, process improvement, and shift-left testing
• Tracking quality metrics across deliverables to detect trends and drive improvement
• Quality audits: reviewing adherence to quality processes and identifying systemic improvement opportunities

Learning Outcomes:
Core:

1. Apply quality assurance practices to ensure deliverables meet defined quality standards [Usage]
2. Analyze delivery quality metrics to identify improvement opportunities [Assessment]
3. Design a quality audit framework that continuously validates process adherence and delivery quality [Assessment]

5.7.4. DV/Incremental and Iterative Delivery ↑ Back to top

Delivering value in increments or iterations to provide early benefits, incorporate feedback, and reduce risk. Covers sprint reviews, minimum viable products, and release planning.
Topics:
Core

• Incremental delivery: releasing usable portions of the product to provide early value
• Iterative delivery: refining and improving deliverables based on feedback across iterations
• Minimum viable product (MVP) and minimum viable feature (MVF) for early value delivery
• Release planning: scheduling increments for maximum business value

Learning Outcomes:
Core:

1. Plan and execute incremental and iterative deliveries to provide early and continuous value [Usage]
2. Design a release plan that maximizes business value across delivery increments [Assessment]
3. Evaluate the results of a delivery iteration and use feedback to adjust the scope and priorities for subsequent increments [Assessment]

5.7.5. DV/Transition and Handover ↑ Back to top

Managing the transition of project deliverables into operations or to end users. Covers readiness assessment, knowledge transfer, and organizational change support.
Topics:
Core

• Readiness assessment: evaluating organizational and user readiness to receive deliverables
• Knowledge transfer to operations: documentation, training, and support arrangements
• Supporting organizational change management during the handover phase
• Producing comprehensive handover documentation: user manuals, operational guides, and support agreements

Learning Outcomes:
Core:

1. Plan a transition and handover process ensuring operational readiness [Usage]
2. Design change management support activities to enable successful adoption of project deliverables [Assessment]
3. Evaluate organizational and user readiness for handover and identify actions needed to close readiness gaps [Assessment]

5.7.6. DV/Benefits Realization Management ↑ Back to top

Ensuring that the benefits identified in the business case are actually realized after project completion. Covers benefits tracking, ownership, and post-project review.
Topics:
Core

• Identifying and documenting expected benefits in the business case and benefits register
• Assigning benefits ownership to operational stakeholders beyond project closure
• Tracking benefits realization post-project: metrics, timelines, and reporting
• Maintaining a benefits register linked to the business case throughout and after the project

Learning Outcomes:
Core:

1. Develop a benefits realization plan with defined metrics and ownership assignments [Usage]
2. Evaluate the extent to which project benefits have been realized after project completion [Assessment]
3. Design a post-project benefits tracking mechanism with clear ownership, timelines, and reporting thresholds [Assessment]

5.7.7. DV/Customer and User Satisfaction ↑ Back to top

Ensuring that project deliverables satisfy end users and customers. Covers user acceptance, satisfaction measurement, and feedback integration into delivery.
Topics:
Core

• User acceptance testing (UAT): validating deliverables with end users
• Measuring customer and user satisfaction: surveys, NPS, and feedback sessions
• Integrating customer and user feedback into ongoing delivery decisions
• Tracking satisfaction trends over time and using data to improve the delivery approach

Learning Outcomes:
Core:

1. Conduct user acceptance testing and document satisfaction outcomes [Usage]
2. Integrate customer feedback into delivery decisions to maximize user satisfaction [Assessment]
3. Evaluate customer and user satisfaction trends and propose delivery adjustments to close satisfaction gaps [Assessment]